Customer Feedback Form

(*) = required Infomation

As part of the continual improvement of our ISO 9001 quality systems operating within our UK and India sites, which is also linked to our ISO 17025 accreditation, it would be appreciated if you could provide us with feedback on the level of service we have recently provided for you.

We are committed to providing high quality services to all our customers and will use the outcome of any negative feedback as a positive method of improving our services.

Company Name: (*)
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Contact's Name: (*)
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Contact's Job Title: (*)
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EffecTech Contact: (*)
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Date: (*)
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Please indicate the nature of work we carried out for you and your thoughts on our service:

Nature of work Service Rating Comments on rating
Calibration Gases
Gas Analysis
Site Audit / Validation
Breakdown Support

Please indicate your views on general services:

Customer service Service Rating Comments on rating
Communication Skills
Timely Response to Queries
Quality of Correspondence / Reporting

Please use this box to provide additional comments including any areas for improvement:


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